Last updated 17 July 2020
We are the Data Controller, which is the organisation that is responsible for, and which controls the processing of, your personal information when you use our services.
We respect your right to privacy and the security and integrity of your personal information. We take all reasonable precautions to comply with all applicable laws when handling personal information.
This policy sets out everything you need to know about how we use and process your personal information when interacting with us.
Personal information includes any information that can be used to personally identify a natural or juristic person. If any information that we collect personally identifies you, or you can be reasonably identified from it, we will treat it as personal information.
Your personal information may be collected by us in a number of ways depending on how you interact with us.
During our relationship with you we may collect personal data that you provide to us such as: your name, email address, home addresses, mobile number, and IP addresses.
There is certain personal data that we collect automatically from you such as:
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf, or you are authorised to act on their behalf, and has agreed that you can:
We only use and process your personal information as is strictly necessary for us: to provide one or more of our services to you; to perform our obligations to you; and / or to comply with any applicable law.
We would like to send you information about our products and services, competitions, and special offers which may be of interest to you.
If you are a user of our services, we may use your contact details to send you details of any new similar services which we think you would be interested in. In doing so, we will at all times comply with any applicable marketing laws. If you prefer a specific method of communication, please let us know and we will try to use that method if possible.
Any communications that you do receive from us will set out how to opt out of receiving future communications from us if you no longer wish to receive material for any reason whatsoever.
We will only send you marketing messages when you tick the relevant boxes at certain times when engaging with us.
If you have consented to receive such marketing from us, you can opt out at any time by following the instructions in the footer of the email.
We may disclose your personal data to our service providers, our business partners, and MailChimp, a third party mailing platform, in accordance with this policy.
We take your privacy seriously and as such we have policies and technical measures in place to safeguard and protect your personal information against unauthorised access, accidental loss, improper use and disclosure.
We will also take all reasonable precautions to ensure that anyone who have access to information about you, has received adequate training, and that any third parties who have access to your personal information are required to be fully compliant with any applicable privacy laws.
We also limit access to your information only to people in our business, and to any third parties, who need to have access to the relevant information for the purposes set out above.
We do our best to protect your personal data through:
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the Internet. If you have any particular concerns about your information, please contact us. Our contact details are set out at the end of this Policy.
We keep all of your personal information only as long as we need it for the purpose for which you gave us consent and as long as it is legally required if the latter requires us to keep it longer. We do not hold on to unnecessary personal information.
You have a number of rights with respect to your personal information.
You have the right to contact us at any time to ask us to:
(1) confirm that we hold your personal information (at no charge);
(2) provide you access to any records containing your personal information or a description of the personal information that we hold about you (subject to payment of a prescribed fee); and / or
(3) confirm the identity or categories of third parties who have had, or currently have, access to your personal information (also subject to payment of a prescribed fee).
Please note that, when making a request, we will take reasonable steps to confirm your identity.
There may be times when we cannot grant access to your personal information, such as if granting you access would interfere with the privacy of others or would result in a breach of confidentiality. We will always provide you with reasons if this is the case.
If you are of the view that any personal information that we hold about you is incorrect in any way (inaccurate, irrelevant, outdated, incomplete or misleading), you are allowed to ask us to correct it. If you believe that any personal information that we hold about you is excessive or has been unlawfully obtained, you can ask us to destroy or delete it. You may do the same if you think we have retained any personal information for longer than necessary, given the purpose. We will do so unless there are good grounds not to (such as if we are required to hold it for a period prescribed bylaw).
Please understand that, if you withdraw your consent for us to use some of your personal information, it may affect the quality and level of service that we can provide to you. This may range from a lack of personalisation, and simple convenience (e.g. a lack of prefilled forms), all the way to not technically being able to provide a service.
You can contact us at:
You have the right to contact and file a complaint with the Information Regulator at firstname.lastname@example.org or 012 406 4818.